How do I make a purchase?
Ordering online is quick and easy. Once you’ve found an item you would like to
purchase, simply click “Add To My Bag” on the item’s page. Once you’ve finished
shopping, click on the shopping bag icon in the top-right corner of the screen, click
“Checkout,” enter your payment and shipping information, and you’re all set. If
you’d like, you can always make a purchase over the phone by calling (917) 331-
3383.
Is it safe to order on pinnerandco.com?
Yes. Pinner & Co. utilizes industry-standard encryption methods and McAfee
software to protect our customers’ information and privacy, so it is absolutely safe
to order off our website.
What payment methods are accepted?
We accept all major credit cards.
What shipping options are available?
We ship via UPS or FedEx, and provide full tracking. Overnight delivery is available
within the continental United States.
Does Pinner & Co. ship internationally?
Yes. Please indicate your shipping destination at checkout.
Can I include gift wrapping and/or a personalized message with my purchase?
Absolutely. Just let us know at checkout, and we’ll make it perfect.
How can I check on an order I’ve already placed?
Simply give us a call at (917) 331-3383, or send us an email at
chat@pinnerandco.com, and we’ll get back to you right away.
Do other websites offer Pinner & Co. merchandise?
Not at this time, though check back soon, as we’re always growing.
Can Pinner & Co. arrange an in-person consultant?
Absolutely. Let us know what your needs are, and we’ll be happy to provide
personalized service. You can call us at (917) 331-3383, or send us an email at chat@pinnerandco.com
Does Pinner & Co. offer bespoke services?
Yes. If you would like to have a one-of-a-kind piece designed and crafted from
scratch, let us know. We can arrange a personal consultation that will result in a meticulous final piece that exceeds expectations.
How can I make returns or exchanges?
If you are unsatisfied with a purchase, or wish to make a return or exchange, please
call us at (917) 331-3383, or send us an email at chat@pinnerandco.com, and we’ll get back to you right away.
How can I purchase a Pinner & Co. Gift certificate?
Gift cards are available in denominations of $500. If you would like to purchase one
or several, you can do so by clicking “Gift Cards” under the customer service column at the bottom of the home page.
Of course, if you should have any additional questions for us, please let us know by calling (917) 331-3383
